Privacy Policy

Updated: Jan 15, 2024

FormPay provides software programs and services for ecommerce purposes. We value your privacy and want you to feel confident that your personal information is secure when using our platform. By using FormPay services, you expressly consent to the collection, processing, and storage of your data and information as outlined in this Privacy Policy.

1. Definitions

FormPay Account (“Account”): User account for accessing FormPay Services.

FormPay Services (“Services”): E-commerce solution and related services by FormPay Inc.

Third Party Services: Apps, products, services, or links recommended or provided by FormPay, including payment processors like Stripe.

Aggregated Information: Data that has been combined with information from other users to generate statistical or analytical insights, ensuring individual identities remain anonymous.

De-identified Information: Information that has been processed to remove personally identifiable elements.

2. Policy Changes

We may change this Privacy Policy periodically, and we will notify you of updates through email or other suitable channels. It is your responsibility to review the policy. Your continued use of FormPay signifies your acceptance of any changes.

3. Collection of Information

3.1 Information You Provide to Us

When you create an account with FormPay and/or use FormPay Services, we collect information about you and your store, including your name, email address, address, phone number, payment information, and specific store details. Additional information may be collected during interactive features or form submissions.

3.2 Automatically Collected Information

When you access or use our Services, we automatically collect information, including log information (browser type, access times, IP address), device information (hardware model, operating system), and information collected by cookies and other tracking technologies.

3.3 Information We Collect from Other Sources

We may obtain information from third parties, including identity verification services, credit bureaus, and publicly available sources, and combine it with information collected through our Services.

4. Use of Information

We use the information we collect to provide, maintain, and improve our Services. This includes account administration, hosting your storefront, processing payments, and communicating with you about products, services, and offers. Examples of purposes for information use may be provided during collection for increased transparency.

FormPay will not rent or sell potentially personally-identifying and personally-identifying information to anyone.

5. Sharing of Information

5.1 With Third-Party Services

We may engage third-party vendors, consultants, and service providers who need access to your information to carry out work on our behalf. These third parties are required to handle your data with care and in compliance with applicable privacy laws.

5.2 Other Disclosures

We may disclose information in response to legal requests, to protect rights and safety, or in connection with business transactions. Aggregated or de-identified information may be shared under specific circumstances.

6. Advertising and Analytics Services Provided by Others

We allow analytics services and advertisements on our behalf across the internet. These services may use cookies and other technologies to collect information about your use of our Services and other websites.

7. Data Retention

7.1 We retain information for as long as necessary for the purposes for which it was collected or as required by law. Certain information may be retained for legitimate business purposes.

7.2 If you delete your account with us, we will delete your information or store your information in an aggregated and anonymized format, unless otherwise agreed on.

8. Transfer of Information to Canada and Other Countries

FormPay is based in Canada; however, for operational reasons, your information may be transferred to, stored in, or accessed from jurisdictions outside of Canada, including the United States. These jurisdictions may have different data protection laws than your home jurisdiction. By using our Services, you explicitly consent to the transfer of your information to these jurisdictions, and we will take steps to ensure that your personal data receives an adequate level of protection in accordance with this Privacy Policy and applicable laws.

9. Your Choices

9.1 Account Information

You may update, correct, or delete account information by emailing us at Account termination is subject to FormPay’s Terms of Service.

9.2 Cookies

Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject cookies, but note that this may affect the availability and functionality of our Services.

9.3 Promotional Communications

You may opt out of receiving promotional messages by following the instructions in those messages. Opting out may not affect non-promotional communications, such as those about your account or ongoing business relations.

10. Contact

Please feel free to contact us at if you have any questions about FormPay’s Privacy Policy.